Frequently Asked Questions

Everything you need to know about your ROCKBROS gear and orders.

What is the typical shipping time for ROCKBROS orders?

Most orders are processed within 1-2 business days. Shipping usually takes 7-15 business days depending on your location and the specific warehouse the item is dispatched from.

Do you offer a warranty on your cycling accessories?

Yes, we provide a 1-year limited warranty on all ROCKBROS products covering manufacturing defects. This ensures your bags, lights, and tools remain reliable for your rides.

What is your return policy for sports gear?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition that you received them to qualify for a full refund.

Are ROCKBROS bike bags fully waterproof?

Many of our bags feature IPX6 waterproof ratings and seamless welding technology. Please check the specific product description, as some models are water-resistant while others are fully submersible.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.