Returns & Exchanges

At ROCKBROS, we stand by the quality of our cycling gear and sports equipment. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship It Back

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our warehouse team inspects the returned gear, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing